Custom work
One thread, three people, no lost drawings.
Half the value of a custom job is in the asking. Today it happens across texts, emails and photographs printed at the counter. Here it happens in one conversation with the attachments attached.
a sketch on paper, a shape
somebody saw once.
The family, you, and our bench — in one place.
Every message carries who it is for, so nothing has to be forwarded by hand and nobody has to guess who already knows.
The family
They start it from their own account, or you start it for them after a conversation at the counter. They attach the photographs, the drawing, the dimensions they measured, and what they are hoping for.
They can add to the same thread later — another photograph, a corrected measurement — instead of starting the story over.
You
You read it, add anything the bench needs to know, and send it to us. If we come back with a question, you decide what to pass on and what to answer yourself.
Customer details stay yours. We see your store and the request — we do not see the family as our customer.
Our bench
We read the request, work out what it takes, and answer with what we can build and what we need clarified. Questions come back in the same thread, with the same drawings in front of everyone.
When the shape is cut, we register it to your store. From that moment it is yours: a standard shape in your catalog like any other.
A custom request thread: the family's attachments, your note to the shop, our reply — one request number, one attachment set.
Everything about the job, in one place
- Photographs and drawings attached to the request, not to a phone
- One reference number per request, so you and we mean the same thing
- A record of what was asked, what we answered, and when
- No "did you get my drawing?" — it is on the thread
- The channel stays open, so a follow-up never starts a new story
You decide who sees it, and when it goes on sale.
A custom piece is not automatically part of your catalog. It passes two doors, and you hold both keys.
Show it to one family
A new shape goes into the one request that asked for it, and to that family only. They can look at it, place it, try it on the monument and save a design with it.
They cannot buy it yet. That is deliberate: it gives you the conversation before it gives them a checkout.
Put it on sale
Once you have priced it, you can add it to your store's catalog. From then on every customer of yours can choose it like anything else you sell.
Nothing forces you through this door. A shape built for one family can stay with that family for as long as you like.
If it can be cut in stone, we can probably cut it.
This is the short version. Ask about anything you do not see here — the answer is often yes, and when it is no we will say so straight away.
Shapes
- Serpentine and shaped tops to a drawing
- Flat markers and slants in any size you quote
- Companion and double monuments with separate panels
- Benches, columbaria and cremation memorials
- Photo shapes — oval, heart, rectangular, or something you drew
Work on the face
- Shape carving from one level to five
- Hand-carved roses, emblems, scenes and lettering styles
- Sandblasted and frosted lettering in your chosen fonts
- Ceramic photographs and laser-etched granite portraits
- Bronze on granite
Custom work in progress: a carved rose at two stages, a shaped top being finished, a drawing beside the stone it became.
Ask us to build something.
Bring us a drawing, a photograph of a monument you have seen, or a sketch on the back of an envelope. We will tell you what it takes.